Refund policy

Refund Policy

We hope you love your purchase. However, if for any reason you are not completely satisfied, we offer returns for store credit.

  • Items must be returned within 7 days of receiving your order

  • Items must be unworn, unwashed, and in original condition with tags attached

We do not offer refunds, so please choose carefully when making your purchase.

Store Credit
Once your return is received and approved, a store credit will be issued for the value of the item.

Sale Items
All sale items are final and are not eligible for return, exchange, or store credit.

If you have any questions, please contact us before returning your item.


TO START A RETURN for store credit, YOU CAN CONTACT US AT loliandloor@gmail.com


EXCHANGES

Exchange Policy

We happily offer exchanges on eligible items.

  • Items must be returned within 7 days of receiving your order

  • Items must be unworn, unwashed, and in original condition with tags attached

  • Sale items are finally and cannot be exchanged

Postage Costs
Customers are responsible for all shipping costs related to exchanges, including:

  • The cost to return the item to us

  • The cost for us to send the new item out

We recommend using a tracked postage service, as we are not responsible for items lost in transit.

Once we receive and inspect your return, we’ll process your exchange as quickly as possible.

TO START A RETURN, YOU CAN CONTACT US AT loliandloor@gmail.com

ITEMS SENT BACK TO US WITHOUT REQUESTING A RETURN WILL NOT BE ACCEPTED.
WE DO NOT EXCEPT RETURNS THROUGH FACEBOOK OR INSTAGRAM
Email : loliandloor@gmail.com

GARMENT CARE
DUE TO IMPROPER CARE LOLI AND LOOR IS NOT RESPONSIBLE FOR REPLACEMENT OR REFUND. 

SALE/DISCOUNTED
NO REFUNDS OR EXCHANGES ON SALE ITEMS, JEWELLERY OR SWIM WEAR AND SUNGLASSES.

CONTACT US
loliandloor@gmail.com